I was asked by a reporter yesterday why I go out and continue to deliver with the risk that's involved. He asked if it's a necessity, as he's talked to some other gig workers who said it's all about being able to eat and pay the rent. With the risk being high, why do I go out there?
I'm fortunate in this regard. Could we survive if I'm not delivering? For a little while. I don't feel a sense of desperation. At least I don't think I do. I think when it's all said and done it just feels like I need to be out there.
A crisis likes this always brings you back to your why
It's times like this where you start to get real about what you're doing and why. Especially when it means being in contact with people when everything about this says that's not a good idea.
One of the reasons I started doing delivery was because I want to do something else.
If this were Facebook or Twitter, you could insert the GIF of a confused expression. WHAT?????
For me, this has been all about doing something where I can pay the bills but give myself the flexibility to get a different project off the ground. In fact, it's a project that in some ways caused me to launch this website. In my other life I want to launch something that can bring people together who minister with older adults in a church ministry setting. The best way to do that is through developing content and putting it out there. The site is up, it's called Paradigm2.org.
Somewhere along the line, I got the idea that I could get some good practice at learning how to build a site by doing something that helps people with delivery. In a lot of ways, EntreCourier is a practice run so that one day I can really launch into Paradigm Squared.
But I'm seeing my why evolve a little
At least for the moment.
My wife and I have talked about all this, about what happens if things lock down even tighter and if delivery isn't an option. We talked about whether this might be the right time to shift a lot of energy into Paradigm.
But I'm also feeling a need to go out and deliver that goes beyond my original why. I think I'm still trying to nail it down, you know?
And I'm realizing, this is how I can help. This is how I can make a difference. Perhaps this is my way of contributing to helping people get through this mess.
Part of it is helping get the restaurants through it all. It's hard enough making a go of it in the restaurant business. Is me being out there helping them stay afloat? But there's more to it – can my interaction with the owners or staff when I pick up the food be at least a few seconds of encouragement?
And how can I encourage you through all this? That's why I started doing this “The Delivery Life” series. Maybe something in my experience, my thoughts, whatever, might be a spark for someone else.
Is there a way I can encourage you? If so, I want to hear it.
Another day down in the new temporary normal
One thing I'm experiencing has me wondering how these delivery companies will do.
And the issue isn't the closed restaurants. It's the support level when you get an order for a closed restaurant.
Your choices are to unassign the delivery or contact support to report the closure. If you cancel out of the order, some other driver is going to be sent that same order, and on and on until someone contacts support. The problem is, contacting support takes so long, especially because right now the support system for these platforms is overwhelmed.
One reason for that is many of these rely on overseas call centers for their support. When those call centers are based in countries that are locked down due to this pandemic, that means you have fewer people able to be in on the support. The company that adapts most quickly and upgrades their support systems is the one most likely to survive this thing.
How will bad weather fit into this mix?
I'll find out today. Forecasts are for 4-8 inches of snow in Denver. Could be a little crazy out there.
How are you doing?
Are restaurants still open in your community? Or are they delivery/takeout only like here in Denver? Are you in an area that's even more locked down than that?
What's your experience in the Delivery Life in a coronavirus age?