Customer service can have very positive and direct rewards towards your bottom line in one area: Tipping. This is especially true with Postmates and Uber Eats. I know a lot of people don’t like delivering these two platofrms primarily because the tipping doesn’t seem to keep up with that on Grubhub and Doordash. I actually …
What hurts your bottom line the most? Poor tips? New Pay Models? Those things make a dent. But it’s only a dent. What can really kill your actual earnings is the number of miles you drive. Here’s the thing about the miles on delivery: They cost you money. A lot of money. You who are …
I’m going to say something today that is a bit different than you’ve heard from me in the past. You can make good money on low paying or unprofitable deliveries. You heard me right. The guy who has been preaching the 40 cent rule, preaching to only take deliveries that pay 40 cents a minute …
That title sounds like a house flipping course, doesn’t it? No house flipping today. Getting in and getting out: It’s all about the restaurant today. Our way to make up for the pay cuts: Efficiency Folks, there’s enough talk about new pay models out there and enough wailing moaning and gnashing of teeth over these …
Let’s get right to the heart of having a business attitude when it comes to on demand delivery as an independent contractor. Should I reject orders? Should I accept all or most orders? How do I determine what I should take and what I shouldn’t? Here’s the bottom line: It is your right. Sometimes it’s …
Where should I deliver? This is always a question when someone is starting out, and often a question for people who have been driving for awhile. Where is the best place to drive? Where is the best place to do my deliveries? This is a critical question for being able to drive profitably. There are …
I learned a really good rule in sales training back in my telecom days. It helped our customers focus on if and how a product could help them. The rule was this: When buying technology, that technology should either make you more profitable or make you more competitive. If it doesn’t do any of those, …
When a guy starts a website about the business side of on demand delivery, you might get the impression he’s a bit of a geek. The impression gets a bit deeper when he tells you that he can tell you what he’s earning at the 8 O’Clock hour or his average hourly profit for each …
So, how are you doing? Did you have a good day? Was it a good week? How do you know? Let’s talk about measuring your performance. I know there is a simplicity of doing deliveries where we just jump in the car, we drive around, from order to order, and then the next week the …
We talked about the who of your delivery business. We talked about the why of your delivery business. And then we got into the where. In yesterday’s post, we talked about the first part of the “How Much” – identifying your earnings opportunities in your market. And now the important question: Is it enough? Is …
This is the fourth of six ‘business plan’ posts in our 31 Day Courier MBA series. In the first three, we talked about the Who, the Why, and the Where. Today and tomorrow we’ll get more into the… ummmm…. I can’t find another W question for this one. We’ll have to go with the “How …
We looked at the who. We looked at the why. Now let’s talk about the where. As a business owner, you NEED to know your area. Be familiar with how its laid out, what’s going on, what the strengths and weaknesses are of your market. The better you know it, the better your chance for …
I’m pretty sure it’s okay to ask the question in the title. After all, my pastor asked my wife and I the same question once, word for word. Now we have a REALLY blended family – each of us brought five kids into this marriage (second marriage for each of us). He asked us that …
In my last article, I wrote about using the 40 Cent Rule to make decisions on which orders to accept. I was talking about this recently, and it dawned on me there was a simpler way to do things. I thought about editing the article to amend it but thought maybe it helps just to …
If you are a Grubhub drivers in one of the markets where a new pay model rolled out this week, you will soon find that maybe the most significant change is in how Grubhub pays on multiple orders. It was a change that they buried deep in their email, and not a lot of people …