Now that the new Doordash pay model is testing, people are asking, is it good or bad? I’ve been in one of the test groups for two weeks now, and so far my answer to the question: Yes.
There’s good and there’s bad. In the end, is the glass half full or half empty?
Doordash was pretty much forced into a corner with pressure to change their pay structure. The actual structure was very simple: $1 plus tips. However they introduced a guaranteed earnings feature in which they used an unknown formula of various factors to determine the minimum that a delivery should pay, and if the $1 plus tip came out to less than the guarantee, Doordash would pay the difference. On paper it sounded good. In practice, people discovered that a tip from the customer often did not increase the earnings for a driver, and this lead to the accusation that Doordash was stealing tips. About mid summer, criticism of the policy reached a tipping point and Doordash announced they would change the pay model.
In early September, Doordash began a wave of testing the new pay model in various markets. They divided those markets into subsets, with some on the old model and some on the new model. It seems pretty clear that they were already set on what the model would be, but what they wanted to do was test the variables and see what worked best in regards to getting orders accepted and delivered. Being the geek that I am, I was pretty happy to be part of a test group.[Read more…] about Is the New Doordash Pay Model Good?: My First Impressions