The 31 Day Courier MBA stands for Mastering Business Attitude. It was a 31 day series that focused on applying business principles to your own business as a self employed independent contractor in the gig economy.
The series focused on five categories: Developing your Business Plan, Business Operations, Business Finance, Customer Service and Employee Relations.
It’s hard to believe this is the last of the posts and episodes for the 31 Day Courier MBA series. I really hope this has been helpful for you. I had scheduled this to be about personal and professional development. You know, as I look back on what has been posted, this whole series in …
If you want to see a business owner get in trouble real fast, watch them when they miss payroll. It’s not pretty. One of the (if not THE) greatest responsibilities a business owners has is to make sure their employees are taken care of when it comes to payday. It’s a sacred trust. That trust …
You have a duty to your employee. If you’ve been following along, you know who I’m talking about, but in case you stumbled onto this article, this is written to independent contractors in the food delivery part of the gig economy. Many of you have figured out what I’m talking about, some of you might …
Does your employee need benefits? Employee???? Whiskey Tango Foxtrot! What are you talking about? We are wrapping up the 31 Day Courier MBA series with a section on employee relations. Here’s the deal folks: Every business, including the independent contractor business, has a responsibility to take care of their employees. (Don’t get me started on …
There comes a time in a business relationship where it’s just time to say enough is enough. How do you know when it’s time? More often than not, I think you just know. Something deep inside you knows. Now we may have enough other things going on that we don’t always listen to what that …
Customer service can have very positive and direct rewards towards your bottom line in one area: Tipping. This is especially true with Postmates and Uber Eats. I know a lot of people don’t like delivering these two platofrms primarily because the tipping doesn’t seem to keep up with that on Grubhub and Doordash. I actually …
So Courier Nation, let me ask a question: Is the customer always right? Especially when Doordash, Grubhub, Postmates and others are our customers? You hear that phrase a lot: The customer is always right. It’s a concept that works in retail Way back in 1905, Sears, Roebuck & Co published that “Every one of our …
You’re running a business. Customer Service is an important component of that business. That’s true even when you are doing delivery work for a nameless faceless app. But it’s harder to think in terms of being ‘customer first’ when you realize that our customer really is Doordash, or Grubhub, Uber Eats, Postmates or any of …
Customer service is an important part of running any business. This is true even if you are delivering food for gig apps. But the question is, who is your real customer? In our situation it’s a bit weird. It’s kind of like a customer version of the movie Inception, where it’s a customer within a …
One of the hardest decisions to make as a business owner is when it’s time to quit being a business owner. That’s even true when your business is an independent contractor for Grubhub, Postmates, Uber Eats, Caviar, Shipt, Instacart, Doordash or any others. I’m a big fan of this whole delivery gig. I guess you’d …
Here is the best tax advice that I can offer to independent contractors in the food delivery world in the gig economy: Don’t take tax advice from the internet. Not from blogs, not from podcasts, especially not Facebook. Don’t even take advice from this blog, because this isn’t meant to be advice. The only place …
Who knew that when you drive three to four times as many miles as the typical driver, your car would wear out three to four times faster? Who’da thunk it that if no one is withholding taxes from your income, you would owe a huge chunk on tax day? We talked in a post a …
Do you need extra insurance for Grubhub, Doordash, Postmates, Instacart or other delivery companies? After all, your personal insurance isn’t going to pay out. Were you aware of that? You NEED to be aware. Now. As in, don’t deliver another single freaking order until you know you are covered. I am dead serious. Update your …
Okay Courier Nation, let me ask this: What does your car really cost you to operate? The IRS says it’s 58 cents a mile this year. Some of you are thinking they’re on crack. Some are thinking thank you thank you thank you – we get to claim all this money when it’s nowhere near …
What did you make last week? For most of you, it’s not what you think it was. It’s not what Grubhub, Doordash, Postmates, Uber Eats, Caviar, InstaCart or Shipt or any of them sent you. For some of you, what you made is only a fraction of that. As an independent contractor, as a self …
