Grubhub Driver Specialists (you know, those supervisors who aren’t called supervisors because Independent Contractors aren’t supposed to have supervisors by law?) recently sent out an email to drivers reminding everyone that your contract requires the use of insulated delivery bags, and that drivers can be terminated for not using one. I don’t know if this has been sent to all drivers or if it’s only in a few markets.
This is kind of new for Grubhub. They have been known for a lot of crackdowns recently, pausing schedule access for drivers due to various violations that they never put in writing. Their M.O. is to not state ahead of times the things you can be disciplined for, because they know by law they cannot discipline you as an independent contractor. They are very careful about how they word things. But this is very different. But here they are drawing a line in the sand, actually stating a policy and actually claiming they will terminate contracts for this violation.
Too many drivers take the “you can’t control me” thing too far and use that as an excuse for really crappy customer service. A normal business that takes that approach would struggle to stay in business.
Related: Episode 55 of the Deliver on Your Business podcast talks about different options for delivery bags and cup holders.
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